The Key Accounts Manager will be responsible for nurturing and expanding relationships with key clients. This role involves understanding client needs, managing accounts, and collaborating with internal teams to ensure client satisfaction and business growth.
Key Responsibilities:
• Build and maintain strong relationships with key clients.
• Act as the main point of contact for key accounts, addressing their needs and concerns.
• Conduct thorough needs assessments to understand clients’ business objectives and challenges.
• Collaborate with clients to identify opportunities for mutual growth and success.
• Develop and implement strategic account plans for key clients.
• Outline goals, action plans, and timelines to achieve mutually beneficial outcomes.
• Work closely with sales, marketing, and product teams to align strategies with client expectations.
• Coordinate efforts to deliver integrated solutions and exceed client expectations.
• Negotiate contract terms, pricing, and service agreements with key clients.
• Renew and extend contracts, ensuring terms align with both parties’ objectives.
• Address and resolve any issues or challenges faced by key accounts.
• Serve as a mediator between clients and internal teams to ensure prompt resolution.
• Provide regular updates to key clients on relevant products, services, and industry trends.
• Communicate new offerings and opportunities that align with clients’ goals.
• Provide accurate sales forecasts and performance reports for key accounts.
• Analyze data to track progress and identify areas for improvement.